Thursday, September 17, 2009

The NFL.com surprised me

Well, I love football and I live in Germany, not the best combination, believe me. So, I decided this year to buy the NFL Game Pass and enjoy every game I want online. The problem was that during the games last sunday the stream somehow collapsed and I missed several important minutes (we are talking about 40 minutes!) of the game! To my surprise I received this email today:

Dear NFL Game Pass Subscriber,

We regrettably experienced technical difficulties on September 13th that disrupted access to Game Pass HD during Sunday’s games. While we were able to resolve the issue before the start of the late afternoon games, we recognize that our valued customers were not able to access Game Pass HD for the earlier games.

We apologize for the frustration that this interruption in service may have caused you. To rectify this inconvenience, we would like to refund your account for one week’s worth of Game Pass HD service. If you experienced technical issues, please click here to begin the refund process.

We would like to take this opportunity to thank you for being a subscriber to the NFL Game Pass service. If you have any questions, please contact customer support. Click here for customer support contact information.


Thank you,

NFL.com

 
I didn't expect that at all. So, I'm getting at least some of the $239,99 back. 

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